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Frequently Asked Questions

Q. How long will my carpets take to dry?
The exact drying time depends in factors such as ventilation, humidity and weather. Most carpets are completely dry within 4-6 hours.

Q. Will I need to move all furniture?
We ask that you move all light furniture such as dining chairs and coffee tables, and place them onto a hard surface i.e. the kitchen floor.

Q. Do you clean around furniture?
Generally we are able to clean around permanent furniture such as beds, TV units and bookcases, as the carpet under these items are not exposed to traffic or spills.

Q. How long until I can walk on carpets?
Carpets are walk on dry immediately and as long as you have clean shoes you can walk on them. We recommend you place an old damp bath towel at the entrance to wipe your feet or shoes before walking on the carpet.

Q. Do we need power?
No power is required as our truck mounted equipment uses our own power source. The only exemption is in the event that you are in a multi story apartment. Power is required to operate the portable equipment.

Q. Do you clean apartments on the 10th floor?
Yes. Although power needs to be available for us to be able to use our portable equipment.

Q. What methods of payment do you accept?
We accept cash, eftpos and credit cards (2% surcharge applies to credit card payments)